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Office Policies Medical Quality It is the goal of our medical practice to provide the highest quality of medical care with compassionate and individualized attention to each of our patients. We are continuously working to improve our ability to provide for patient needs. Please let us know if you have any suggestions which might help us better care for our patients. Medical Emergencies Dr. Nee and Dr. Yamane are available to their patients 24 hours a day 7 days a week 365 days a year. Calls using the special phone number listed on the MDVIP member card will be directly forwarded to Dr. Nee and Dr. Yamane on their cell phones when the office is closed. Patient Privacy Maintaining patient confidentiality and trust is critical to our mission of providing you with high quality care. Please see our Patient Privacy Policy sheet in our office for details of how we respect issues of patient confidentiality. Appointments Except for emergency situations, patients are seen by appointment only. If you need to change or cancel an appointment, please let us know so we can offer the appointment to another patient. Financial Responsibility We expect our patients to be financially responsible for the services they receive from our medical practice. Speak to our physician or billing staff if you have an unusual financial hardship that requires special accommodations. Referrals Please permit us 3 business days to process referral requests (most referrals are completed within a day or two, but some referrals require insurance authorizations that can delay processing). We will do our best to expedite emergency referrals. If you need a referral for a test or procedure ordered by another office, a doctor’s order with a diagnosis and procedure code help us to properly process the referral request. Test Results When diagnostic studies are ordered by our physicians, patients are usually informed of important test findings by phone, mail, or through the Patient Portal when results become available. If only routine labs are ordered and the findings are unremarkable, the physicians will sometimes elect to wait until the next appointment to discuss test results. If your circumstances require immediate feedback about test results, just give us a call. |